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Frequently Asked Questions

Q:Are you a real manufacturer?
A: Yes,We are a real factory, We have more than 150 Workers, 30 punch Machines,10 Plastic Machines, 5 Spot Welding Machines, 2 Polishing Machines and other small hardware Machines,Factory located in Ningbo.

Q: What is your Payment Terms?
A: We can accept the payment T/T, L/C and Western Union. 30% deposit, the balance paid before shippment.

Q: What is your MOQ?
A:  Our MOQ is 3000 sets/each item. But if you just can offer small orders, We also can offer to you if we have stock. So just contact us.

Q: Do you need the sample charge?
A : We usually do not need the sample charge,but we need you bear the express charge. For some new and patent samples,We need you pay some sample charge. but the money will give you back after you place order to us.

Q: Can you accept the Retails?
A:  Yes,But I am worried that you can not bear the extra big express charge. So I hope you can shipping our goods together with your other suppliers in china.

Q:What is your delivery time?
A:  20 days for MOQ, 30 days for a 1*20 ft container, 45 days for a 1*40 feet or hq container. 60 days for a 2*40 HQ container.

Q: How to control your quality?
A: We have more than 5 QC workers in different department to control different part quanlities. We will send you the mass production samples to you before shippment.

Q: What is your main market?
A: Russia, America, Ukraine,Spain, England, Poland,Pakistan,Turkey,Italy,Gemany,France and so on.

Q: How to know your products is safe material?
A: We will offer you the SGS test report.

Q: Do you like accept the OEM products?
A: Yes, Sure,We have more than 5 technical person to develop OEM products, We sure we can make the same quality and let your brand enlarge.

Q: Can you please offer the agent service?
A: Yes, We can, we need 5% service charge to help you find the new products and new factory in china,Inspect the quality before payment and shippment. Please noted that we just can offer you the agent service in kitchenware,Tableware,Houseware and Household products.

Dear all customer,Any other questions,Please contact with us asap. sales@khouseware.com